Shipping policy
Shipping Policy
TRENU™ currently ships within the United States.
Processing Times
Most orders are processed within 1–3 business days. Handmade, personalized, or made-to-order items may require additional processing time. Any longer processing time will be clearly stated on the product page.
Shipping Rates
Shipping charges, when applicable, are calculated and displayed at checkout.
Select products may include free standard shipping. We may also offer free shipping promotions or free shipping on qualifying orders from time to time.
Estimated Delivery Times
After your order has been processed, estimated delivery times are generally:
- Standard shipping: 3–5 business days
- Expedited shipping, when available: delivery time will be shown at checkout
Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
Tracking
When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at hello@shoptrenu.com. We cannot guarantee address changes after an order has been processed or shipped.
Lost, Delayed, or Damaged Packages
If your package appears lost, significantly delayed, or arrives damaged, please contact us at hello@shoptrenu.com with your order number.
For damaged packages, please include photos of the product and packaging so we can assist you.
Multiple Shipments
Some orders may arrive in more than one shipment. If this occurs, you may receive separate tracking information.
International Shipping
TRENU™ currently ships within the United States only. International shipping may be offered in the future.
Contact
For shipping questions, contact us at: